Privacy Policy

Condoplex Systems Inc.

Effective Date: August 14, 2026

1. Introduction

Condoplex Systems Inc. (“Condoplex,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information of visitors to our website located at condoplex.ca (the “Site”), and of our customers, dealers, integrators, and business partners. This Privacy Policy explains what information we collect, how we use and share it, and the choices and rights available to you.

This Policy applies to information collected through the Site, through forms and communications you submit to us, through our marketing communications, and through any online chat, account, or purchasing features we make available now or in the future. By using the Site, you agree to the collection and use of information as described in this Policy.

2. Who We Are

Condoplex Systems Inc. is a Canadian manufacturer of integrated building security and communication systems (intercoms, access control, telephone entry, in-suite alarms, smart locks, parking control, and water detection), headquartered in Etobicoke, Ontario, Canada.

Contact for privacy matters:

Email: info@condoplexinc.com
Mail: Condoplex Systems Inc., 75 Horner Avenue, Unit 7, Etobicoke, Ontario, Canada, M8Z 4X5

3. Information We Collect

3.1 Information You Provide Directly

Contact and inquiry forms (processed via HubSpot): name, company name, email address, phone number, role (e.g., property manager, integrator, developer), building/project details, and the content of your message.
Newsletter and marketing sign-ups: name and email address, and any preferences you select.
Live chat (if enabled): your name, contact details, and the content of your chat conversation.
Dealer/partner portal accounts (if enabled): login credentials, company details, and communications with our team.
Online purchases (if enabled in the future): billing name, shipping address, order details, and payment information — payment card data is processed directly by a third-party payment processor and is not stored on our systems.

3.2 Information Collected Automatically

When you visit the Site, we and our service providers (including Google Analytics and Google Tag Manager) automatically collect certain information using cookies and similar technologies, including:

IP address and approximate location
Browser type, device type, and operating system
Pages viewed, time spent on pages, links clicked, and referring/exit pages
Date and time of visit

See Section 5 (Cookies and Tracking Technologies) for details and your choices.

4. How We Use Your Information

We use the information we collect to:

Respond to inquiries and provide requested information, quotes, or support
Operate, maintain, and improve the Site and understand how it is used
Send marketing communications, newsletters, and product updates where you have consented, in accordance with Canada's Anti-Spam Legislation (CASL)
Manage dealer and partner relationships, including training and support materials
Process orders and payments, if and when online purchasing is enabled
Comply with legal obligations, enforce our Terms and Conditions, and protect the security of the Site

5. Cookies and Tracking Technologies

We use cookies, tags, and similar technologies via Google Tag Manager and Google Analytics to understand Site traffic and usage patterns. Cookies used on the Site may include:

Strictly necessary cookies — required for the Site to function
Analytics cookies (e.g., Google Analytics) — help us understand how visitors use the Site
Marketing/advertising cookies (if enabled in the future) — used to measure and improve marketing campaigns

You can control or disable cookies through your browser settings. Disabling cookies may affect the functionality of the Site. Where legally required, we will provide a cookie consent banner allowing you to accept or decline non-essential cookies before they are set.

6. Legal Basis for Processing and Consent

For visitors in Canada, we collect, use, and disclose personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation, relying on your consent (express or implied, as appropriate to the context) or as otherwise permitted by law.

For marketing emails, we obtain and maintain consent in accordance with CASL, including clear identification of the sender, an accurate description of the message's purpose, and a functional unsubscribe mechanism in every commercial electronic message.

For California residents, see Section 9 (California Privacy Rights) below.

7. How We Share Information

We do not sell your personal information. We may share information with:

Service providers who perform functions on our behalf, such as website hosting, customer relationship management and form platforms (e.g., HubSpot), email marketing platforms, analytics providers (e.g., Google), live chat providers, and payment processors — each bound by confidentiality and data protection obligations
Authorized dealers and integrators, where necessary to fulfill a quote request, installation, or service inquiry you have made
Professional advisors, such as lawyers and accountants, where necessary
Law enforcement or regulators, where required by law or to protect our rights, property, or safety, or that of others
A successor entity, in connection with a merger, acquisition, financing, or sale of assets

8. International Data Transfers

Because we use service providers such as Google Analytics, some information may be processed or stored on servers located outside Canada, including in the United States. By using the Site, you acknowledge that your information may be transferred to and processed in jurisdictions with data protection laws that may differ from those of your province or country of residence.

9. California Privacy Rights (CCPA/CPRA)

Because Condoplex sells products directly to consumers in the United States, including California, [confirm direct-to-consumer U.S. sales — if sales are dealer-channel only, this section should be revised or removed on legal advice] California residents have additional rights under the California Consumer Privacy Act, as amended by the California Privacy Rights Act (CCPA/CPRA), including the right to:

Know what personal information we have collected, used, disclosed, and (if applicable) sold or shared about you
Request deletion of personal information we hold about you, subject to certain exceptions
Correct inaccurate personal information
Opt out of the sale or sharing of personal information (we do not currently sell personal information)
Limit the use of sensitive personal information
Not receive discriminatory treatment for exercising your privacy rights

California residents may exercise these rights by contacting us using the information in Section 16. We will verify your request before responding. We honor recognized opt-out preference signals, such as the Global Privacy Control, where technically feasible.

10. Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this Policy, including to provide services, respond to inquiries, comply with legal and tax obligations, resolve disputes, and enforce our agreements. Retention periods vary depending on the type of information and the purpose for which it was collected.

11. Your Privacy Rights

Subject to applicable law, you may have the right to:

Access the personal information we hold about you
Request correction of inaccurate or incomplete information
Withdraw consent to our collection, use, or disclosure of your information (subject to legal or contractual restrictions)
Unsubscribe from marketing emails at any time using the unsubscribe link included in every message
Request deletion of your information, subject to legal retention requirements

To exercise any of these rights, contact us using the details in Section 16. We may need to verify your identity before fulfilling certain requests.

12. Children's Privacy

The Site is intended for business and professional audiences and is not directed to children. We do not knowingly collect personal information from children under the age of 13 (or 16, where applicable under provincial or state law). If you believe a child has provided us with personal information, please contact us so we can delete it.

13. Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, use, or disclosure. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

14. Third-Party Links

The Site may contain links to third-party websites, including dealer, partner, or social media sites. We are not responsible for the privacy practices or content of those third-party sites. We encourage you to review their privacy policies before providing any personal information.

15. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or for other operational reasons. We will post the updated Policy on the Site with a revised effective date. Your continued use of the Site after changes are posted constitutes acceptance of the updated Policy.

16. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our handling of your personal information, please contact:

Condoplex Systems Inc.
Email: info@condoplexinc.com
Mail: 75 Horner Avenue, Unit 7, Etobicoke, Ontario, Canada, M8Z 4X5

If you are not satisfied with our response, Canadian residents may contact the Office of the Privacy Commissioner of Canada. California residents may contact the California Attorney General's office.